At 1mg Pharma, we are committed to providing you with high-quality products and services. We understand that sometimes, despite our best efforts, you may need to return a product or request a refund. This Refund and Returns Policy outlines our procedures for handling such situations.
Refund Policy We strive to make sure that our customers are satisfied with the products and services we offer. If, for any reason, you are not satisfied with your purchase, we offer a refund on eligible products within 30 days of the purchase date.
To be eligible for a refund, the product must be:
- Unused and in its original packaging
- Returned within 30 days of the purchase date
- Not a prescription drug
- Not a restricted item
To request a refund, please contact our customer service team at support@1mgpharma.com. Once we receive your request, we will review it and provide you with a return address. You will be responsible for the cost of shipping the product back to us.
Once we receive the product and verify that it meets the eligibility criteria, we will issue a refund to your original payment method. Please note that it may take up to 10 business days for the refund to be processed.
Returns Policy If you receive a product that is defective, damaged, or incorrect, we will gladly replace it or issue a refund. To initiate a return, please contact our customer service team at support@1mgpharma.com within 7 days of receiving the product.
To be eligible for a return, the product must be:
- Unused and in its original packaging
- Returned within 7 days of receiving the product
- Not a prescription drug
- Not a restricted item
Once we receive the product and verify that it meets the eligibility criteria, we will issue a replacement or refund to your original payment method. We will cover the cost of shipping the product back to us.
Cancellation Policy You may cancel an order at any time before it has been shipped. To cancel an order, please contact our customer service team at support@1mgpharma.com. If your order has already been shipped, you may return it for a refund as outlined in our Refund Policy.
Contact Us If you have any questions or concerns about our Refund and Returns Policy, please contact our customer service team at support@1mgpharma.com. We are here to help!